FREE WORLDWIDE SHIPPING ON ALL ORDERS OVER £90

FAQs

We've listed some frequently asked questions below. If you have a question that doesn't appear on here, please email hello@bornnouli.com and we'll aim to get back to you as soon as possible.

Delivery

Q: How much does delivery cost?

A: All orders over £90 have free delivery within the UK. For orders under £90, we charge a flat rate of £3.95 for standard delivery. (Royal mail 3-4 working days).

Q: Do you deliver worldwide?

A: We sure do! We deliver worldwide to Europe, Middle East, US, Canada, Asia, Australia and New Zealand. We charge £4.95 for Europe and £6.95 for the rest of the world.

Q: When will my order be dispatched?

A: We pride ourselves on our super speedy delivery! If you place your order before 1pm on a weekday, then your order will be dispatched the same day. If your place your order after 1pm it will be dispatched the next working day. We dispatch orders Monday to Friday.

Contact

Q: How can I contact you if I need assistance?

A: If your questions weren't answered by our FAQs, please contact us via email, stating your order number (if you have already placed an order) and your name at hello@bornnouli.com and we will aim to help you within 12 hours Monday - Friday. We do not offer customer service on the weekend because we're a small business and this is time off to spend with our families, but we'll get back to your question on Monday.

Payment

Q: What payment methods do you accept?

A: Payments can be made via credit or debit card as well as PayPal. We accept Visa, Mastercard & Maestro.

Sizing

Q: What size should I order?

A: Please refer to our size guide but if you are still unsure, do drop us an email at hello@bornnouli.com and we will be more than happy to help to ensure you get your perfect fit.

Returns

 

Q: How long do I have to return my item?

A: We offer a 14 day return policy for unworn items returned in good condition.

Q: Can I get a refund on a sale item?

A: Unfortunately we do not offer refunds of sale items. We only offer a credit note or exchange to the sale price.

Q: How do I get a refund?

A: Please contact us via hello@bornnouli.com explaining why you would like to return and whether you would like to exchange it or be refunded. Please send your item(s) to our returns address.

Q: How can I get my item(s) exchanged?

A: Please send your item(s) to our returns address, filling in the bottom of the dispatch note to tell us clearly which item(s) and size(s) you would like to have as an exchange. We will then swiftly exchange for any other item(s) (stock permitting). If you no longer have the dispatch note, please include a note of your name, order number, and item(s) and size(s) you would like to have as an exchange.

Q: What postage method should I use?

A: If you choose to return to an item to us then you will need to pay for the return postage - as we are a small business. We recommend using registered post to be sure it arrives with us!

Q: How long will it take to process my return?

A: Once your item has arrived at our warehouse, your exchange or refund will usually be processed within 72 hours (working days Monday - Friday). Please bear with us during Christmas and other busy periods, as it may take slightly longer.

Q: How long will it take for the money from my refund to be credited to me?

A: Your refund will usually be processed within 72 hours of receiving your return. The length of time it takes to credit your account depends on the refund method, so please refer to the your card issuer's or PayPal's terms for further information.

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