Born Nouli Returns & Refunds
Getting a Refund for Your Born Nouli Order
We trust you will be delighted with your Born Nouli purchase, but if you are not completely satisfied, please post your goods back to us within 14 days, including your name, order number and reason for return inside the package.
Our returns address is: Born Nouli Returns, PO BOX 10590, Newark, NG24 9PA
If approved (if the goods still have tags, are unworn and in perfect condition), your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow a week from receipt of the parcel before the refund is completed.
All items returned to us are at your own risk, so we recommend using a recorded postal service. Please note, we recommend Royal Mail as some courier companies do not deliver to PO BOX addresses.
Unfortunately, we cannot accept any returns which are found to have make-up stains, are washed or have any noticeable smells or marks (including sweat marks) on the garment.
Promotional Gifts:
If your order qualifies for a free promotional gift (e.g Tote Bag) and you decide to return your order in full, the promotional gift must also be returned to receive a full refund.
If the promotional gift is not returned, the retail price of the product will be deducted from you overall refund.
What happens if I return part of a discounted set?
When you buy a matching set with a bundle discount (like 20% off for buying both pieces together), that discount only applies if you keep the full set. If you return one item, the discount is removed, and the item you keep will be charged at its full price. Your refund will be adjusted accordingly.
Example: If you keep the leggings but return the bra, we’ll charge the leggings at full price and refund the difference.
Exchanging Your Born Nouli Order
Please return the item to us with a note detailing what you would like to exchange your purchase for.
The items must be sent back in perfect condition – unworn, in saleable condition with their original tags and packaging.
Returns Address: Born Nouli Returns, PO BOX 10590, Newark, NG24 9PA
All items returned to us are at your own risk, so we recommend using a recorded postal service. Please note, we recommend Royal Mail as some courier companies do not deliver to PO BOX addresses.
Your exchange will be processed once your return is received and inspected. Please allow 3 days from receipt of the parcel to dispatch.
What If My Born Nouli Order Is Damaged or Wrong?