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RETURNS

 

REFUNDS:

We trust you will be delighted with your Born Nouli purchase but if you are not completely satisfied, please post your goods back to us within 14 days including your name and order number and reason for return inside the package.

Our returns address is : Born Nouli Returns, PO BOX 10590, Newark, NG24 9PA 

If approved (if the goods still have tags, are unworn and in perfect condition) your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.  Please allow a week from receipt of parcel before the refund is completed.

Unfortunately we cannot accept any returns which are found to have make-up stains, are washed or have any noticeable smells or marks (including sweat marks) on the garment.

 

EXCHANGES:

Please return the garment to us with a note detailing what you would like to exchange your purchase for.

The items must be sent back in perfect condition – unworn, in saleable condition with their original tags and packaging.

Returns Address : Born Nouli Returns, PO BOX 10590, Newark, NG24 9PA

All items returned to us are at your own risk, so we recommend using a recorded postal service. Please note, we recommend Royal Mail as some courier companies do not delivery to PO BOX addresses. 

Once your return is received, has been inspected, your exchange will be processed.  Please allow 3 days from receipt of parcel to dispatch.

WHAT IF MY ORDER IS DAMAGED OR WRONG?

Please get in touch via orders@bornnouli.com and we can personally and quickly assist you. We'd hate to think you were unhappy and we'll do everything we can to help!